At ShipMate, we understand the complexities of maritime operations. That’s why we offer seamless, efficient, and fully compliant ship agency services tailored to your needs. Here’s why industry leaders trust us:
24/7 Reliable Support
Shipping never stops, and neither do we. Our team is available around the clock to ensure smooth operations, handle urgent requests, and assist with last-minute changes.
Fast & Hassle-Free Port Clearance
We take care of all documentation and clearance procedures quickly and efficiently, minimizing downtime and ensuring your vessel stays on schedule.
Experienced Maritime Professionals
Our team consists of seasoned shipping experts with in-depth industry knowledge, dedicated to handling your vessel’s needs with precision and care.
Strategic Location in Batam
Situated at a key maritime hub near Singapore and Indonesian ports, we offer cost-effective and time-saving solutions for vessels transiting through Southeast Asia.
Comprehensive Ship Agency Solutions
From port clearance and crew changes to bunkering, provisions, and logistics, we provide a one-stop solution—saving you the hassle of dealing with multiple service providers.
Licensed & Trusted by Authorities
We operate with full compliance, holding official licenses from BP Batam and other maritime regulatory bodies, giving you peace of mind that your operations are in safe hands.
Let’s Work Together!
Partner with ShipMate for efficient and stress-free shipping solutions.
Let’s Talk! Get in Touch With Our Maritime Experts
What services does ShipMate provide? ShipMate offers port clearance, crew change assistance, bunkering, vessel provisioning, cash-to-master services, medical support, and technical assistance to ensure smooth vessel operations at Indonesian ports, especially in Batam.
Which ports does ShipMate operate in? We provide shipping agency services across major Indonesian ports, including Batam, Jakarta, Surabaya, Balikpapan, and beyond.
Why should I choose ShipMate as my shipping agency? With local expertise, strong port relationships, and a commitment to efficiency, ShipMate ensures minimal delays, seamless documentation, and 24/7 operational support for all your maritime needs.
Port Clearance & Documentation
What is required for port clearance in Indonesia? Port clearance involves submitting customs documents, crew lists, vessel certificates, cargo declarations, and regulatory permits in compliance with Indonesian maritime laws. ShipMate handles the entire process to avoid delays.
How long does it take to process port clearance? Clearance time depends on the vessel type, cargo, and documentation accuracy. With ShipMate’s expertise, we ensure swift processing to avoid unnecessary port stays.
Can ShipMate assist with last-minute clearance requests? Yes! Our experienced team can expedite urgent port clearance requests, ensuring vessels meet tight schedules.
Crew Change & Certifications
What crew change services does ShipMate offer? We handle crew embarkation, disembarkation, visa arrangements, transport, accommodation, and repatriation for smooth transitions.
Are there specific regulations for crew changes in Batam? Yes, crew changes must comply with Indonesian immigration and port authority regulations. ShipMate ensures full compliance while arranging seamless crew transfers.
Can ShipMate assist with obtaining crew certifications? Absolutely! We facilitate crew certification renewals, endorsements, and regulatory compliance checks to keep your crew legally qualified.
Bunkering & Vessel Provisions
Does ShipMate provide bunker fuel supply? Yes, we coordinate reliable and high-quality bunker fuel supply, ensuring vessels receive the required fuel grades on time.
Can ShipMate arrange fresh water and provisions? Yes, we supply fresh water, food, ship stores, spare parts, and emergency provisions to keep your vessel operational.
Financial & Emergency Support
What is Cash-to-Master (CTM) service, and does ShipMate provide it? Yes! Our secure CTM service ensures safe cash delivery to vessel captains, allowing for operational flexibility while in port.
Does ShipMate assist with medical emergencies? Yes, we provide on-call medical support, hospital arrangements, and emergency evacuations for crew members in need of urgent medical care.
Contact & Business Inquiries
How can I request ShipMate’s services? You can contact us via: 📞 Phone: +62 811-7081-177 📧 Email: info@pt-psn.id 🌍 Website: www.shipmate.id 📍 WhatsApp Direct Chat
How can I get a service quotation? Simply fill out ourContact Form with details about your vessel and service requirements. Our team will respond promptly with a tailored quotation.
Is ShipMate available 24/7? Yes! Our team operates around the clock to assist vessels arriving at any hour.
