Terms & Conditions

Welcome to Shipmate. These Terms & Conditions govern your use of our website (www.shipmate.id) and the shipping agency services we provide. By accessing our website and using our services, you are deemed to have agreed to and understood these terms and conditions.

If you do not agree with any part or the entirety of these Terms & Conditions, you are advised not to use the services of www.shipmate.id.

Users who are subject to these Terms & Conditions, the Privacy Policy, and other applicable provisions of Shipmate are required to read them carefully, as they impact users’ legal rights and obligations.

Service Terms & Liability

Users are required to understand and review information regarding the services before submitting a request to ensure that they can submit service requests correctly and in accordance with the applicable regulations.
Users fully understand and agree that any transactions conducted between users and Shipmate outside the Shipmate platform or without our knowledge are entirely the user’s personal responsibility.
Shipmate provides professional shipping agency services; however, we are not responsible for service disruptions caused by factors beyond our control, such as regulatory changes, weather conditions, or third-party service failures.
We reserve the right to modify, suspend, or terminate services at any time if disruptions occur due to circumstances beyond our control, such as regulatory changes, weather disturbances, or third-party service failures.

Pricing and Payment

Service fees are determined based on the scope of services required and may be subject to change due to port charges, regulatory fees, or additional operational costs.
Payments must be made within the agreed timeframe; late payments may result in penalties or service suspension.
Refunds are subject to review and approval based on service execution.

Website Usage

By using www.shipmate.id, you agree to:

Use the website and its content only for lawful purposes.
Provide accurate and complete information when submitting inquiries or service requests.
Not attempt unauthorized access to our systems or data.
Not copy, modify, or distribute website content without written permission.

Data Privacy & Security

Your data is protected under our Privacy Policy (refer to the section above). Shipmate does not sell, trade, or share your personal or business data with external parties, except when required by law.

Service Termination & Suspension

Shipmate reserves the right to refuse, suspend, or terminate services or website access if a user:

Violates these Terms & Conditions.
Engages in fraudulent, illegal, or unethical activities.
Fail to fulfill payment obligations.
Limitation of Liability
Shipmate shall not be liable for any indirect, incidental or consequential loss caused by:
Delays or interference from third parties (for example, port authorities, fuel suppliers or customs regulations).
Misuse of our website or unauthorized access to client data.
Loss or damage beyond our reasonable control.

Intellectual Property Rights

All website content, including logos, text, graphics, designs, images, and service descriptions, is the exclusive property of Shipmate. Any unauthorized use, modification, reproduction, distribution, or transfer of ownership to third parties without our written permission is strictly prohibited.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia, without regard to conflicts of law principles. Users agree that any legal actions or disputes arising from, relating to, or in any way connected to this website and/or Agreement shall be exclusively settled within the jurisdiction of the courts of the Republic of Indonesia.

Terms & Conditions Amendments

Shipmate may amend these Terms & Conditions in line with business developments or as required by regulations and government institutions. We encourage users to read and review this page periodically to stay informed of any changes. By continuing to access and use Shipmate’s platform and services, users are deemed to have agreed to the modifications in these Terms & Conditions.

Force Majeure

Any failure, error, disruption, or delay in fulfilling obligations, or any inconsistencies in the Platform and/or service content caused, in whole or in part, directly or indirectly, by a force majeure event or an unavoidable situation shall not be considered a failure on the part of Shipmate to fulfill its obligations under these Terms & Conditions.