Services

Explore Our Services - Your Complete Maritime Solutions
At ShipMate, we provide end-to-end ship agency services designed to make your maritime operations smooth, efficient, and fully compliant. Whether your vessel requires port clearance, crew assistance, bunkering, or urgent provisions, our expert team is here to ensure everything runs seamlessly.

Port & Vessel Services

  • Port Clearance & Documentation – Fast, accurate, and hassle-free processing
  • Berthing Space Arrangement – Securing the best docking solutions
  • Piloting & Tug Assistance – Safe and efficient navigation
  • Crew Exchanges & Certifications – Seamless crew transitions, ensuring compliance

Ship Support

  • Bunker Supply & Fresh Water Delivery – Reliable fueling and water services
  • Provisions & Ship Repair – High-quality supplies and maintenance
  • Hospital Arrangements – Quick access to medical assistance for crew
  • Cash-to-Master Services – Secure and timely financial transactions

Serving Key Ports in Southeast Asia

With a strategic location in Batam, we are positioned to support vessels navigating Indonesian, Singaporean, and Malaysian waters with cost-effective and time-saving solutions.

Let’s Get Your Vessel Ready!

Have specific requirements? Talk to Our Experts for a tailored service package today!

Optimize Your Shipping Operations

Request a Quote Now!

Port & Vessel Services

$hh35.000
  • Port Clearance & Documentation - Fast, accurate, and hassle-free processing
  • Berthing Space Arrangement - Securing the best docking solutions
  • Piloting & Tug Assistance - Safe and efficient navigation
  • Crew Exchanges & Certifications - Seamless crew transitions, ensuring compliance

Ship Support

$35.00
  • Bunker Supply & Fresh Water Delivery - Reliable fueling and water services
  • Provisions & Ship Repair - High-quality supplies and maintenance
  • Hospital Arrangements - Quick access to medical assistance for crew
  • Cash-to-Master Services - Secure and timely financial transactions

Serving Key Ports in Southeast Asia

$75.00
  • With a strategic location in Batam, we are positioned to support vessels navigating Indonesian, Singaporean, and Malaysian waters with cost-effective and time-saving solutions

Optimize Your Shipping Operations

$35.00
  • Bunker Supply & Fresh Water Delivery - Reliable fueling and water services

Let’s Get Your Vessel Ready!

Frequently Asked Questions

About ShipMate
  • What services does ShipMate provide?
     ShipMate offers port clearance, crew change assistance, bunkering, vessel provisioning, cash-to-master services, medical support, and technical assistance to ensure smooth vessel operations at Indonesian ports, especially in Batam.
  • Which ports does ShipMate operate in?
     We provide shipping agency services across major Indonesian ports, including Batam, Jakarta, Surabaya, Balikpapan, and beyond.
  • Why should I choose ShipMate as my shipping agency?
     With local expertise, strong port relationships, and a commitment to efficiency, ShipMate ensures minimal delays, seamless documentation, and 24/7 operational support for all your maritime needs.
Port Clearance & Documentation
  • What is required for port clearance in Indonesia?
     Port clearance involves submitting customs documents, crew lists, vessel certificates, cargo declarations, and regulatory permits in compliance with Indonesian maritime laws. ShipMate handles the entire process to avoid delays.
  • How long does it take to process port clearance?
     Clearance time depends on the vessel type, cargo, and documentation accuracy. With ShipMate’s expertise, we ensure swift processing to avoid unnecessary port stays.
  • Can ShipMate assist with last-minute clearance requests?
     Yes! Our experienced team can expedite urgent port clearance requests, ensuring vessels meet tight schedules.
Crew Change & Certifications
  • What crew change services does ShipMate offer?
     We handle crew embarkation, disembarkation, visa arrangements, transport, accommodation, and repatriation for smooth transitions.
  • Are there specific regulations for crew changes in Batam?
     Yes, crew changes must comply with Indonesian immigration and port authority regulations. ShipMate ensures full compliance while arranging seamless crew transfers.
  • Can ShipMate assist with obtaining crew certifications?
     Absolutely! We facilitate crew certification renewals, endorsements, and regulatory compliance checks to keep your crew legally qualified.
Bunkering & Vessel Provisions
  • Does ShipMate provide bunker fuel supply?
     Yes, we coordinate reliable and high-quality bunker fuel supply, ensuring vessels receive the required fuel grades on time.
  • Can ShipMate arrange fresh water and provisions?
     Yes, we supply fresh water, food, ship stores, spare parts, and emergency provisions to keep your vessel operational.
Financial & Emergency Support
  • What is Cash-to-Master (CTM) service, and does ShipMate provide it?
     Yes! Our secure CTM service ensures safe cash delivery to vessel captains, allowing for operational flexibility while in port.
  • Does ShipMate assist with medical emergencies?
     Yes, we provide on-call medical support, hospital arrangements, and emergency evacuations for crew members in need of urgent medical care.
Contact & Business Inquiries
  • How can I request ShipMate’s services?
     You can contact us via:
    📞 Phone: +62 811-7081-177
    📧     Email: info@pt-psn.id
    🌍     Website: www.shipmate.id
    📍     WhatsApp Direct Chat
  • How can I get a service quotation?
     Simply fill out our Contact Form with details about your vessel and service requirements. Our team will respond promptly with a tailored quotation.
  • Is ShipMate available 24/7?
     Yes! Our team operates around the clock to assist vessels arriving at any hour.
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