About Us

Who We Are

ShipMate is a trusted, dynamic, and licensed shipping agency headquartered in Batam, Indonesia, specializing in reliable and seamless maritime solutions. We provide comprehensive services, including port clearance, crew changes, bunkering, and vessel support, ensuring efficient and compliant operations. With our 24/7 dedicated team and extensive industry expertise, we help vessels navigate port regulations smoothly, reducing delays and optimizing turnaround times. With a customer-centric approach and industry expertise, we ensure smooth operations for your vessels in Indonesian waters. Whether you need end-to-end shipping solutions or tailored maritime support, Shipmate.id is your reliable partner in Indonesia and beyond. Navigating complex shipping operations with ease. ShipMate ensures smooth port clearance, crew changes, and essential maritime services—saving you time and money. “Get a Free Consultation Today!”

Our Vision & Mission

Vision: “To be the most trusted and efficient maritime service provider in Southeast Asia, delivering hassle-free shipping solutions with integrity, reliability, and speed.”

Mission: “We deliver excellence in ship agency services by ensuring efficiency, regulatory compliance, and seamless operations for every client, while fostering trust and long-term partnerships.”

Our Values

Trust as Our Foundation: We prioritize strong, dependable relationships with our clients and partners, ensuring transparency and honesty in every interaction.
Uncompromising Transparency: Our business processes are open and accountable, giving clients confidence in every decision we make on their behalf.
Client-Centric Approach: We don’t just provide services—we understand our clients’ unique goals and challenges, offering customized solutions that drive success.
Speed Without Compromise: Time is critical in shipping, and we act swiftly without sacrificing quality, ensuring operations run smoothly and efficiently

Frequently Asked Questions

About ShipMate

What services does ShipMate provide?
ShipMate offers port clearance, crew change assistance, bunkering, vessel provisioning, cash-to-master services, medical support, and technical assistance to ensure smooth vessel operations at Indonesian ports, especially in Batam.
Which ports does ShipMate operate in?
We provide shipping agency services across major Indonesian ports, including Batam, Jakarta, Surabaya, Balikpapan, and beyond.
Why should I choose ShipMate as my shipping agency?
With local expertise, strong port relationships, and a commitment to efficiency, ShipMate ensures minimal delays, seamless documentation, and 24/7 operational support for all your maritime needs.

Port Clearance & Documentation

What is required for port clearance in Indonesia?
Port clearance involves submitting customs documents, crew lists, vessel certificates, cargo declarations, and regulatory permits in compliance with Indonesian maritime laws. ShipMate handles the entire process to avoid delays.
How long does it take to process port clearance?
Clearance time depends on the vessel type, cargo, and documentation accuracy. With ShipMate’s expertise, we ensure swift processing to avoid unnecessary port stays.
Can ShipMate assist with last-minute clearance requests?
Yes! Our experienced team can expedite urgent port clearance requests, ensuring vessels meet tight schedules.

Crew Change & Certifications

What crew change services does ShipMate offer?
We handle crew embarkation, disembarkation, visa arrangements, transport, accommodation, and repatriation for smooth transitions.
Are there specific regulations for crew changes in Batam?
Yes, crew changes must comply with Indonesian immigration and port authority regulations. ShipMate ensures full compliance while arranging seamless crew transfers.
Can ShipMate assist with obtaining crew certifications?
Absolutely! We facilitate crew certification renewals, endorsements, and regulatory compliance checks to keep your crew legally qualified.

Bunkering & Vessel Provisions

Does ShipMate provide bunker fuel supply?
Yes, we coordinate reliable and high-quality bunker fuel supply, ensuring vessels receive the required fuel grades on time.
Can ShipMate arrange fresh water and provisions?
Yes, we supply fresh water, food, ship stores, spare parts, and emergency provisions to keep your vessel operational.

Financial & Emergency Support

What is Cash-to-Master (CTM) service, and does ShipMate provide it?
Yes! Our secure CTM service ensures safe cash delivery to vessel captains, allowing for operational flexibility while in port.
Does ShipMate assist with medical emergencies?
Yes, we provide on-call medical support, hospital arrangements, and emergency evacuations for crew members in need of urgent medical care.

Contact & Business Inquiries

How can I request ShipMate’s services?
You can contact us via:
📞 Phone: +62 811-7081-177
📧 Email: info@pt-psn.id
🌍 Website: www.shipmate.id
📍 WhatsApp Direct Chat
How can I get a service quotation?
Simply fill out our Contact Form with details about your vessel and service requirements. Our team will respond promptly with a tailored quotation.
Is ShipMate available 24/7?
Yes! Our team operates around the clock to assist vessels arriving at any hour.