Privacy Policy

Shipmate (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal and business information shared by our clients, partners, and website visitors. This Privacy Policy outlines how we collect, process, analyze, display, disclose, store, modify, delete, and/or manage your data when you interact with our website (www.shipmate.id) or use our shipping agency services.

By accessing our website and using Shipmate’s services, you agree to the terms and conditions set forth (including but not limited to the Terms & Conditions and this Privacy Policy). You also consent to Shipmate’s activities in using, collecting, processing, displaying, storing, modifying, deleting, and/or utilizing the data as outlined in this policy.

Information We Collect

Shipmate collects personal data for the purpose of facilitating service provision and platform functionality. The data voluntarily provided by you includes:

1. Full Name
2. Job Position
3. Company Name
4. Phone Number
5. Email Address
6. Billing and Shipping Address
7. Identification or Regulatory Documents (if required for port clearance or crew management)

Automatically Collected Information 

When you visit the Shipmate platform, we may automatically collect:

1. IP Address and Device Information
2. Browser Type and Operating System
3. Pages Visited and Time Spent on the Website
4. Cookies and Tracking Data (See Cookie & Tracking Technology section)

Information from Third Parties 

We may receive data from regulatory authorities, port agents, business partners, and verification services to comply with maritime laws and ensure smooth service execution.

How We Use Your Information

Shipmate uses the collected data for the following purposes:

1. Providing and improving port clearance, crew change, bunkering, and vessel support services
2. Efficiently processing inquiries, contracts, and service requests
3. Ensuring compliance with Indonesian and international maritime regulations
4. Communicating with clients regarding services, updates, and important notifications
5. Enhancing website functionality and user experience
6. Detecting, preventing, and mitigating security risks or fraudulent activities

Sharing and Disclosure of Information

Shipmate is committed to maintaining the confidentiality of user data within our control and ensures that there is no intentional disclosure, sale, distribution, or lending of personal data to third parties without your consent, except in the following circumstances:

1. Providing user data to relevant teams to facilitate services available on the Shipmate platform, service verification, or promotions.
2. Disclosing data to Regulatory Authorities and Port Agents to comply with shipping laws and customs regulations.
3. Processing your data with Business Partners and Service Providers to facilitate refueling, crew management, or vessel provisioning.
4. Processing Website & Security Services data to enhance cybersecurity and prevent unauthorized access. Data shared is limited to operational purposes while maintaining confidentiality.
5. Providing or disclosing your data to fulfill legal obligations and/or lawful requests from law enforcement agencies or authorized institutions.

Data Security & Protection

Shipmate takes all necessary measures to secure and protect users’ personal data. However, in situations beyond our control, you are fully responsible for safeguarding your account, including but not limited to the usage of your email and password.

Shipmate protects all stored user data within our system and safeguards it from unauthorized access, use, modification, extraction, and/or disclosure through various security measures and procedures.

Cookies & Tracking Technology

Cookies are small data files that automatically record user preferences or configurations when visiting a platform/application, making interactions easier and more convenient. Cookies are not used for activities outside of those previously agreed upon by the user.

Withdrawal of Consent

1. Shipmate follows proper procedures to ensure that user personal data is used appropriately and accurately. However, users must notify Shipmate promptly regarding any changes to their personal data or any errors in the data under our supervision.
2. Users can update their personal data controlled by Shipmate via the email provided in this Privacy Policy. Shipmate will only process changes upon receiving appropriate proof of the data.
3. Shipmate reserves the right to deny requests for access to part or all of the data we hold if the data pertains to another individual or if restricted by applicable laws.
4. Users may withdraw consent regarding the processing of their personal data within Shipmate’s control by submitting a request via the email provided in this Privacy Policy.
5. If users have concerns about Shipmate’s handling of their personal data or believe their privacy has been violated, they may contact Shipmate through the email or contact details provided in this Privacy Policy, explaining their identity and the nature of their complaint. Shipmate will investigate and strive to respond to the complaint after receiving it.

Third-Party Websites & Links

Shipmate’s website may contain links to external websites (e.g., regulatory bodies, business partners). We do not control their privacy policies, and users are encouraged to review external sites’ policies before providing personal information.

Governing Law & Dispute Resolution

This Privacy Policy is governed by Indonesian law and applicable international maritime data protection regulations. Any disputes arising from this policy will be resolved through negotiation or legal proceedings within Indonesia’s jurisdiction.

Updates to This Privacy Policy

Shipmate may amend this Privacy Policy in accordance with business developments or as required by regulations and government institutions. Users are encouraged to review this Privacy Policy periodically to stay informed of any changes. Continued access to and use of Shipmate’s platform constitutes acceptance of these changes.

Contact Us

If you have any questions, comments, complaints, or claims regarding this Privacy Policy, or if you wish to access and/or correct your personal data, you may contact our Customer Service via email.